Cancelling your subscription

If you need to cancel your FeedbackMaster subscription, here’s what to know.

Before you cancel

Consider these alternatives:

• Pausing activity — Keep your data and resume later
• Downgrading — Switch to a smaller plan if available
• Transferring ownership — Let another officer manage billing

How to cancel

Only the billing administrator or club officers can cancel:

1. Go to Settings → Billing
2. Click Manage Subscription
3. Select Cancel Subscription
4. Confirm your cancellation

What happens after cancellation

Immediately:

• You’ll receive a cancellation confirmation email
• No further charges will occur

Until your billing period ends:

• Full access to all features continues
• Your data remains intact
• Members can still use FeedbackMaster

After your billing period ends:

• Access becomes read-only (view history but can’t add new data)
• Data is retained for a grace period
• You can reactivate to restore full access

Data retention

After cancellation:

• 90-day grace period — Data kept, can reactivate anytime
• After 90 days — Data may be deleted permanently

Getting a refund

• Annual subscriptions may be eligible for partial refunds
• Contact support within 30 days of your last payment
• Refunds are prorated based on unused time

Reactivating after cancellation

If you change your mind:

1. Go to Settings → Billing
2. Click Reactivate Subscription
3. Update payment method if needed
4. Your data will be fully restored

Cancellation confirmation

You’ll receive an email confirming:

• Cancellation date
• Last day of access
• Data retention timeline

💡 Tip: Export your feedback data before your subscription fully expires if members want to keep their records.