Privacy Policy

Last updated: November 16, 2025

1. Introduction

FeedbackMaster (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://feedbackmaster.io and use our service.

FeedbackMaster is operated by Side Quest Labs Ltd.

2. Information We Collect

2.1 Personal Information

When you use FeedbackMaster, we may collect the following personal information:

  • Name and email address (when you sign up for our newsletter or create an account)
  • Club membership information (if you use our service)
  • Feedback and speech evaluations (if you use our service)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can manage your cookie preferences through our cookie consent banner.

We use the following third-party analytics services:

  • Google Analytics: To understand how visitors use our website
  • Ahrefs Analytics: To analyse website traffic and improve our service

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our service
  • To send you newsletters and marketing communications (with your consent)
  • To respond to your inquiries and provide customer support
  • To analyse website usage and improve our service
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our service (e.g., email service providers, hosting providers)
  • Analytics Partners: Google Analytics and Ahrefs for website analytics
  • Legal Requirements: If required by law or to protect our rights

5. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

  • Right to Access: You can request copies of your personal data
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your personal data
  • Right to Restrict Processing: You can request restriction of processing your data
  • Right to Data Portability: You can request transfer of your data
  • Right to Object: You can object to our processing of your data
  • Right to Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us at privacy@feedbackmaster.io.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Children’s Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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