Contacting support

If you can’t find an answer in the help center, our support team is here to help.

Before contacting support

Try these resources first:

1. Search the Help Center — Many common questions are answered here
2. Check your club officers — VPEs can help with club-specific issues
3. Review recent emails — We may have sent relevant information

How to contact support

Email: Send your question to support@feedbackmaster.io

Include this information:

• Your email address (the one you use to log in)
• Your club name
• A clear description of the issue
• Screenshots if applicable
• Steps to reproduce the problem (if it’s a bug)

What to expect

• Response time: Within 24-48 hours on business days
• Complex issues: May take longer to investigate
• Follow-up: We’ll email you directly

Types of issues we handle

Technical support:

• Login problems
• Feature not working
• Error messages
• Data questions

Account support:

• Billing questions
• Subscription changes
• Account access issues

Feedback and suggestions:

• Feature requests
• Usability feedback
• Bug reports

Issues your club officers handle

Some issues are best resolved by your VPE or President:

• Adding/removing members
• Changing member roles
• Club settings
• Meeting management

Emergency issues

For urgent issues like security concerns or data breaches, include “URGENT” in your email subject line.

💡 Tip: The more details you provide, the faster we can help. Screenshots and specific steps to reproduce issues are incredibly helpful.