Payment failed — what to do

If a payment fails, don’t worry — here’s how to resolve it quickly.

Why payments fail

Common reasons include:

• Expired credit card
• Insufficient funds
• Card declined by bank
• Outdated billing information
• Bank fraud protection triggered

What happens when payment fails

1. First attempt fails — We’ll notify you via email
2. Retry period — We automatically retry the payment
3. Grace period — Your subscription stays active temporarily
4. Suspension — After multiple failures, features may be limited

How to fix a failed payment

Update your payment method:

1. Go to Settings → Billing
2. Click Update Payment Method
3. Enter new card details
4. Save changes

The system will automatically retry the payment.

Retry manually:

1. Go to Settings → Billing
2. Find the failed invoice
3. Click Retry Payment

Checking payment status

In Settings → Billing, you’ll see:

• Current subscription status
• Any outstanding payments
• Last successful payment date

Contact your bank

If payments keep failing:

1. Check with your bank for blocks or restrictions
2. Verify the billing address matches your card
3. Try a different payment method

Preventing future failures

• Keep card details updated before expiration
• Ensure sufficient funds around billing dates
• Add FeedbackMaster to your bank’s trusted merchants

Need more time?

If you’re experiencing temporary financial difficulties, contact FeedbackMaster support. We may be able to provide a short extension.

💡 Tip: Add a backup payment method in Settings → Billing to prevent service interruption if your primary card fails.