Understanding your invoice

FeedbackMaster sends invoices for each billing cycle. Here’s how to understand them.

Accessing your invoices

1. Go to Settings → Billing
2. Look for the Invoice History section
3. Click any invoice to view or download it

Invoice components

Header information:

• Invoice number and date
• Your club’s billing details
• Payment status

Line items:

• Subscription plan (e.g., “FeedbackMaster Pro - Annual”)
• Billing period covered
• Price per unit (if applicable)
• Total amount

Discounts (if applicable):

• Coupon codes applied
• Percentage or amount saved

Invoice statuses

• Paid — Payment completed successfully
• Open — Awaiting payment
• Past Due — Payment failed or overdue
• Void — Invoice cancelled

Downloading invoices

To download a PDF invoice:

1. Go to Settings → Billing → Invoice History
2. Find the invoice you need
3. Click Download PDF

Invoices for accounting

Invoices include all information typically required for expense reports and accounting:

• Tax identification (if applicable)
• Itemized charges
• Payment method used
• Transaction reference

Updating billing information on invoices

To update the name or address on future invoices:

1. Go to Settings → Billing
2. Update your billing details
3. Changes apply to future invoices only

Already-issued invoices cannot be modified.

💡 Tip: Set up a billing administrator to receive invoice notifications if someone other than club officers handles finances.